CenturyLink Terms & Conditions


CENTURYLINK SIMPLY UNLIMITED INTERNET

Customer speed experiences will vary, particularly when accessing the Internet wirelessly from various devices. Download speeds are via a wired connection. Internet speeds are not guaranteed due to conditions outside of network control, including customer location, devices, equipment, and access through a wired or wireless connection; see centurylink.com/InternetPolicy for more information.

Service is not available everywhere. Offer is available to qualifying customers only. Limited time offer. Monthly service rate, leased equipment rates, installation and constructions fees, taxes, and fees are subject to change and, if any changes are made to existing CenturyLink accounts in any manner, all prior discounts will be void. Modem: Customers may provide their own compatible modem and wireless router or lease a modem from CenturyLink for up to $15/mo. fee + tax or one-time purchase option (up to $200 + tax). Installation: A one-time installation fee may apply depending on network technology at customer location: Standard installation fee up to $15 (technician completes work outside of location and customer installs modem/connects devices inside) or Professional installation fee up to $149 (technician completes work outside of location and installs modem/connects devices inside). Construction: For certain, new Internet installations, construction charges may apply (“Construction Charges”) that are from $150 to $300. However, in limited circumstances, the Constructions Charges may exceed these amounts. Customer will be contacted prior to install for approval to proceed with order if Construction Charges apply. Month to month (referred to as “no contract”) service means no term commitment and may be cancelled at any time without an early termination fee but customer must accept High-Speed Internet Subscriber Agreement prior to using service (see centurylink.com/eula).. To receive advertised rate, all customers must enroll in paperless billing and agree to not receive a paper invoice from CenturyLink. If paperless billing is cancelled or not activated in a timely manner, the then-current standard monthly rate will apply. Customer may access their monthly invoice in My CenturyLink online account. Postpay: A credit check or deposit may apply. Prepay: Service will begin on the date your order is completed and full payment is processed through your choice of debit card, credit card, or other prepay service available with your subscription. Each month following, a recurring e-commerce transaction for your service will be processed as service automatically renews monthly until cancelled by customer. CenturyLink may change, cancel, or substitute offers and services, or vary them by service area, at its sole discretion without notice. All products and services listed are governed by tariffs, terms of service, or terms and conditions posted at www.centurylink.com/terms . See www.centurylink.com/feesandtaxes for applicable taxes and fees. Additional restrictions apply. Secure WiFi: If your modem includes the Secure WiFi feature, it should begin working within 72 hours of activating as long as you fully install it and leave it plugged in. Altering modem settings may disable Secure WiFi, as will Internet connection issues. If you are unsure whether Secure WiFi is working, contact us. Restrictions apply.


CENTURYLINK FIBER INTERNET UP TO 940 MBPS:

Although our fiber service usually means 100% fiber-optic network to your location, in limited circumstances CenturyLink may need to deploy alternative technologies coupled with a non-fiber connection from a certain point (usually the curb) to your location in order to provide the advertised download speeds.

Customer speed experiences will vary, particularly when accessing the Internet wirelessly from various devices. Maximum download/upload speeds are up to 940 megabits per second via a wired connection due to overhead capacity reserved to deliver the data. Internet speeds are not guaranteed due to conditions outside of network control, including customer location, devices, equipment, and access through a wired or wireless connection; see centurylink.com/InternetPolicy for more information.

Service is not available everywhere. Offer available to qualifying customers only. Limited time offer. Monthly service rates, leased equipment rates, installation and construction fees, taxes and fees are subject to change and, if any changes are made to existing CenturyLink accounts in any manner, all prior discounts will be void. Modem: A CenturyLink-provided modem is included in the service. Installation: Offer includes professional installation at customer’s eligible location. Construction: For certain, new Internet installations, construction charges may apply (“Construction Charges”). CenturyLink will absorb the first $1,500 of the Construction Charges; customer will be responsible for Construction Charges to the extent they exceed $1,500, usually no more than an additional $2,000. Customer will be contacted prior to install for approval to proceed with order if Construction Charges apply. Month to month (referred to as “no contract”) service means no term commitment and may be cancelled at any time without an early termination fee but customer must accept High-Speed Internet Subscriber Agreement prior to using service (see centurylink.com/eula). To receive advertised rate, all customers must enroll in paperless billing and agree to not receive a paper invoice from CenturyLink. If paperless billing is cancelled or not activated in a timely manner, the then-current standard monthly rate will apply. Customer may access their monthly invoice in My CenturyLink online account.Postpay: A credit check or deposit may apply. Prepay: Service will begin on the date your order is completed and full payment is processed through your choice of debit card, credit card, or other prepay service available with your subscription. Each month following, a recurring e-commerce transaction for your service will be processed as service automatically renews monthly until cancelled by customer. CenturyLink may change, cancel, or substitute offers and services, or vary them by service area, at its sole discretion without notice. All products and services listed are governed by tariffs, terms of service, or terms and conditions posted at centurylink.com/terms. See centurylink.com/feesandtaxes for applicable taxes and fees. Additional restrictions apply. Secure WiFi: If your modem includes the Secure WiFi feature, it should begin working within 72 hours of activating as long as you fully install it and leave it plugged in. Altering modem settings may disable Secure WiFi, as will Internet connection issues. If you are unsure whether Secure WiFi is working, contact us. Restrictions apply.


CENTURYLINK FIBER INTERNET UP TO 200 MBPS:

Although our fiber service usually means 100% fiber-optic network to your location, in limited circumstances CenturyLink may need to deploy alternative technologies coupled with a non-fiber connection from a certain point (usually the curb) to your location in order to provide the advertised download speeds.

Customer speed experiences will vary, particularly when accessing the Internet wirelessly from various devices. Download speeds are via a wired connection. Internet speeds are not guaranteed due to conditions outside of network control, including customer location, devices, equipment, and access through a wired or wireless connection; see www.centurylink.com/InternetPolicy for more information.

Service is not available everywhere. Offer is available to qualifying customers only. Limited time offers. Monthly service rate, leased equipment rates, and taxes, fees, and surcharges, are subject to change and, if any changes are made to existing CenturyLink accounts in any manner, all prior discounts will be void. Modem: Customers may provide their own compatible modem and wireless router or lease a modem from CenturyLink for up to $15/mo. fee + tax or one-time purchase option (up to $200 + tax). Construction: For certain, new Internet installations, construction charges may apply (“Construction Charges”). CenturyLink will absorb the first $1,500 of the Construction Charges; customer will be responsible for Construction Charges to the extent they exceed $1,500, usually no more than an additional $2,000. Customer will be contacted prior to install for approval to proceed with order if Construction Charges apply. Month to month (referred to as “no contract”) service means no term commitment and may be cancelled at any time without an early termination fee but customer must accept High-Speed Internet Subscriber Agreement prior to using service (see centurylink.com/eula). A credit check or deposit may apply. To receive advertised rate, all customers must enroll in paperless billing and agree to not receive a paper invoice from CenturyLink. If paperless billing is cancelled or not activated in a timely manner, the then-current standard monthly rate will apply. Customer may access their monthly invoice in My CenturyLink online account. Postpay: A credit check or deposit may apply. Prepay: Service will begin on the date your order is completed and full payment is processed through your choice of debit card, credit card, or other prepay service available with your subscription. Each month following, a recurring e-commerce transaction for your service will be processed as service automatically renews monthly until cancelled by customer. CenturyLink may change, cancel, or substitute offers and services, or vary them by service area, at its sole discretion without notice. All products and services listed are governed by tariffs, terms of service, or terms and conditions posted at centurylink.com/terms. See centurylink.com/feesandtaxes for applicable taxes, fees and surcharges. Additional restrictions apply. Secure WiFi: If your modem includes the Secure WiFi feature, it should begin working within 72 hours of activating as long as you fully install it and leave it plugged in. Altering modem settings may disable Secure WiFi, as will Internet connection issues. If you are unsure whether Secure WiFi is working, contact us. Restrictions apply.



Simply Unlimited Internet + Simply Unlimited Phone

*The CTL Fees are Facility Relocation Cost Recovery Fee, Property Tax Recovery Fee, and Federal Regulatory Recovery Fee. These are neither taxes nor required by law but set by CenturyLink and may change. For information about taxes, fees, and surcharges, visit centurylink.com/feesandtaxes.

Customer speed experiences will vary, particularly when accessing the Internet wirelessly from various devices. Download speeds are via a wired connection. Internet speeds are not guaranteed due to conditions outside of network control, including customer location, devices, equipment, and access through a wired or wireless connection; see centurylink.com/InternetPolicy for more information.

Services are not available everywhere. Offer is available to qualifying customers only. Limited time offer. Monthly service rate, leased equipment rates, installation and construction fees, and taxes, fees, and surcharges, are subject to change and, if any changes are made to existing CenturyLink accounts in any manner, all prior discounts will be void. CenturyLink may change, cancel, or substitute offers and services, or vary them by service area, at its sole discretion without notice. All products and services listed are governed by tariffs, terms of service, or terms and conditions posted at centurylink.com/terms. Additional restrictions apply.

Internet: Month to month (referred to as “no contract”) service means no term commitment and may be cancelled at any time without an early termination fee but customer must accept High-Speed Internet Subscriber Agreement prior to using service (see centurylink.com/eula). Modem: CenturyLink provided modem may be required for Internet; lease (up to $15/mo. fee + tax) or one-time purchase option (up to $200 + tax). Installation: A one-time installation fee may apply depending on network technology at customer location: Standard installation fee up to $15 (technician completes work outside of location and customer installs modem/connects devices inside) or Professional installation fee up to $149 (technician completes work outside of location and installs modem/connects devices inside). Construction: For certain, new Internet installations, construction charges may apply (“Construction Charges”) that are from $150 to $300. However, in limited circumstances, the Constructions Charges may exceed these amounts. Customer will be contacted prior to install for approval to proceed with order if Construction Charges apply. If customer account changes in any manner, including change of address (even if plan is available), change to service, service suspension, or disconnection, the unlimited data feature will no longer apply to customer account. To receive advertised rate, all customers must enroll in paperless billing and agree to not receive a paper invoice from CenturyLink. If paperless billing is cancelled or not activated in a timely manner, the then-current standard monthly rate will apply. Customer may access their monthly invoice in My CenturyLink online account. Postpay: A credit check or deposit may apply. Prepay: Service will begin on the date your order is completed and full payment is processed through your choice of debit card, credit card, or other prepay service available with your subscription. Each month following, a recurring e-commerce transaction for your service will be processed as service automatically renews monthly until cancelled by customer. Secure WiFi: If your modem includes the Secure WiFi feature, it should begin working within 72 hours of activating as long as you fully install it and leave it plugged in. Altering modem settings may disable Secure WiFi, as will Internet connection issues. If you are unsure whether Secure WiFi is working, contact us. Restrictions apply.

Unlimited Nationwide Calling: A credit check or deposit may apply. Service applies to one residential phone line with direct-dial, local and nationwide long distance voice calling from home phone, including Alaska, Puerto Rico, Guam, and U.S. Virgin Islands; excludes commercial use, call center, data and facsimile services (including dial-up Internet connections, data services, and facsimile; each may be billed at $0.10 per minute), conference lines, directory and operator assistance, chat lines, pay-per-call, calling card use, or multi-housing units. Usage will be monitored for compliance and service may be suspended/terminated for non-compliance. If usage consistently exceeds 5,000 minutes/mo., customer may be moved to another plan. International calling billed separately.


Fiber Internet up to 940 Mbps + Simply Unlimited Phone

*The CTL Fees are Facility Relocation Cost Recovery Fee, Property Tax Recovery Fee, and Federal Regulatory Recovery Fee. These are neither taxes nor required by law but set by CenturyLink and may change. For information about taxes, fees, and surcharges, visit centurylink.com/feesandtaxes.

Although our fiber service usually means 100% fiber-optic network to your location, in limited circumstances CenturyLink may need to deploy alternative technologies coupled with a non-fiber connection from a certain point (usually the curb) to your location in order to provide the advertised download speeds.

Customer speed experiences will vary, particularly when accessing the Internet wirelessly from various devices. Maximum download/upload speeds are up to 940 megabits per second via a wired connection due to overhead capacity reserved to deliver the data. Internet speeds are not guaranteed due to conditions outside of network control, including customer location, devices, equipment, and access through a wired or wireless connection; see centurylink.com/InternetPolicy for more information.

Service is not available everywhere. Offer available to qualifying customers only. Limited time offer. Monthly service rates, leased equipment rates, installation and construction fees, and taxes, fees, and surcharges, are subject to change and, if any changes are made to existing CenturyLink accounts in any manner, all prior discounts will be void. CenturyLink may change, cancel, or substitute offers and services, or vary them by service area, at its sole discretion without notice. All products and services listed are governed by tariffs, terms of service, or terms and conditions posted at centurylink.com/terms. Additional restrictions apply.

Fiber Internet: Month to month (referred to as “no contract”) service means no term commitment and may be cancelled at any time without an early termination fee but customer must accept High-Speed Internet Subscriber Agreement prior to using service (see centurylink.com/eula). Modem: CenturyLink-provided modem is included in the service. Installation: Offer includes professional installation at customer’s eligible location. Construction: For certain, new Internet installations, construction charges may apply (“Construction Charges”). CenturyLink will absorb the first $1,500 of the Construction Charges; customer will be responsible for Construction Charges to the extent they exceed $1,500, usually no more than an additional $2,000. Customer will be contacted prior to install for approval to proceed with order if Construction Charges apply. To receive advertised rate, all customers must enroll in paperless billing and agree to not receive a paper invoice from CenturyLink. If paperless billing is cancelled or not activated in a timely manner, the then-current standard monthly rate will apply. Customer may access their monthly invoice in My CenturyLink online account. Postpay: A credit check or deposit may apply. Prepay: Service will begin on the date your order is completed and full payment is processed through your choice of debit card, credit card, or other prepay service available with your subscription. Each month following, a recurring e-commerce transaction for your service will be processed as service automatically renews monthly until cancelled by customer. Secure WiFi: If your modem includes the Secure WiFi feature, it should begin working within 72 hours of activating as long as you fully install it and leave it plugged in. Altering modem settings may disable Secure WiFi, as will Internet connection issues. If you are unsure whether Secure WiFi is working, contact us. Restrictions apply.

Unlimited Nationwide Calling: A credit check or deposit may apply. Service applies to 1 residential phone line with direct-dial, local and nationwide long-distance voice calling from home phone, including Alaska, Puerto Rico, Guam, and U.S. Virgin Islands; excludes commercial use, call center, data and facsimile services (each may be billed at $0.10/minute), conference lines, directory and operator assistance, chat lines, pay-per-call, calling card use, or multi-housing units. Usage will be monitored for compliance and service may be suspended/terminated for noncompliance. If usage consistently exceeds 5,000 minutes/mo., customer may be moved to another plan. International calling billed separately.


SIMPLY UNLIMITED PHONE

*The CTL Fees are Facility Relocation Cost Recovery Fee, Property Tax Recovery Fee, and Federal Regulatory Recovery Fee. These are neither taxes nor required by law but set by CenturyLink and may change. For information about taxes, fees, and surcharges visit centurylink.com/feesandtaxes.

Service is not available everywhere. Available to qualifying residential customers only. Monthly service rates, leased equipment rates, and taxes, fees, and surcharges, are subject to change and, if any changes are made to existing CenturyLink accounts in any manner, all prior discounts will be void. CenturyLink may change, cancel, or substitute offers and services, or vary them by service area, at its sole discretion without notice. All products and services listed are governed by tariffs, terms of service, or terms and conditions posted at centurylink.com/terms. Additional restrictions may apply. Service applies to one residential phone line with direct-dial, local and nationwide long-distance voice calling from home phone, including Alaska, Puerto Rico, Guam, and U.S. Virgin Islands; excludes commercial use, call center, data and facsimile services (including dial-up Internet connections, data services, and facsimile; each may be billed at $0.10 per minute), conference lines, directory and operator assistance, chat lines, pay-per-call, calling card use, or multi-housing units. Usage will be monitored for compliance and service may be suspended/terminated for non-compliance. If usage consistently exceeds 5,000 minutes/mo., customer may be moved to another plan. International calling billed separately.




DIRECTV

*ALL DIRECTV OFFERS REQUIRE 24-MO. AGREEMENT. $19.95 ACTIVATION, EARLY TERMINATION FEE OF $20/MO. FOR EACH MONTH REMAINING ON AGMT, EQUIPMENT NON-RETURN & ADD’L FEES APPLY. Price incl. All Included pkg, monthly service and equip. fees for 1 HD DVR & is after $5/mo. Auto Bill Pay with Paperless Billing discount for 12 mos. New approved residential customers only (equipment lease req’d). Credit card req’d (except MA & PA). Restr’s apply. DIRECTV ALL INCLUDED OFFERS: Ends 8/20/22. Available only in the U.S. (excludes Puerto Rico and U.S.V.I.). Pricing: $74.99/mo for ENTERTAINMENT All Included; $79.99/mo for CHOICE All Included; $99.99/mo for ULTIMATE All Included; $149.99/mo for PREMIER All Included for first 12 mos. only. After 12 mos. or loss of eligibility, then prevailing rate applies exclusive of any discounts (currently $107/mo for ENTERTAINMENT All Included; $129/mo for CHOICE All Included; $159/mo for ULTIMATE All Included; $214/mo for PREMIER All Included), unless cancelled or changed prior to end of the promo period. Pricing subj to change. $5/mo. autopay/paperless bill discount: Must enroll in autopay & paperless bill within 30 days of TV activation to receive bill credit starting in 1-3 bill cycles. First time credit will include all credits earned since meeting offer requirements. Must maintain autopay/paperless bill and valid email address to continue credits. No credits in 2nd year for autopay/paperless bill. Includes: All Included TV Pkg, monthly service & equipment fees for one Genie HD DVR, and standard pro installation. Additional Fees & Taxes: Price excludes Regional Sports Fee of up to $11.99/mo. (which is extra & applies to CHOICE and higher Pkgs.), applicable use tax expense surcharge on retail value of installation, custom installation, equipment upgrades/add-ons (min. $99 one-time & $7/mo. monthly fees for each extra receiver/ DIRECTV Ready TV/Device), and certain other add’l fees & charges. See att.com/directvfees for additional details. Different offers may apply for eligible multi-dwelling unit and telco customers.

Subject to Equipment Lease & Customer Agreements. All offers, programming, promotions, pricing, terms, restrictions & conditions subject to change & may be modified, discontinued, or terminated at any time without notice. Some offers may not be available through all channels and in select areas. Visit directv.com/legal/ or call for details.

Offers may not be combined with other promotional offers on the same services and may be modified or discontinued at any time without notice. Other conditions apply to all offers.

**DIRECTV App & Mobile DVR: Available only in the US. (excl Puerto Rico and U.S.V.I.). Req’s compatible device. Live streaming channels based on your TV pkg & location. Not all channels available to stream out of home. To watch recorded shows on the go, must download to mobile device using Genie HD DVR model HR 44 or higher connected to home WiFi network. Rewind and fast-forward may not work. Limits: Mature, music, pay-per-view and some On Demand content is not available for downloading. 5 shows on 5 devices at once. All functions and programming subject to change at any time.

©2022 DIRECTV. DIRECTV and all other DIRECTV marks are trademarks of DIRECTV, LLC. All other marks are the property of their respective owner.


DIRECTV STREAM

*DIRECTV STREAM: Service subject to DIRECTV STREAM terms and conditions (see directv.com/legal/). DIRECTV STREAM requires high speed internet. Minimum internet speed of 8Mbps per stream recommended for optimal viewing. Compatible device req’d. Residential U.S. customers only (excludes Puerto Rico and U.S. Virgin Islands). Your DIRECTV STREAM service renews monthly at the prevailing rate, charged to your payment method on file unless you cancel. Once you’ve canceled, you can access DIRECTV STREAM through the remaining monthly period. New customers who cancel service in the first 14 days will receive a full refund. Otherwise, no refunds or credits for any partial-month periods or unwatched content. DIRECTV STREAM Device: New device for well-qualified customers $10/mo. for 12 mos. or four payments of $30 each every two weeks for 8 weeks on 0% or 10-30% APR installment agreement; otherwise $120 each or $49.99 for each Certified Restored Device. Available financing options vary by sales channel and method of payment. Non-qualified customers must purchase devices up front. Applicable taxes due at sale. Purchased devices may be returned within 14 days for a full refund. Devices purchased on installment agreement subject to additional terms and conditions. See cancellation policy at directv.com/CancellationPolicyStream for more details. Regional Sports & Local Channels: Regional Sports available with CHOICE and above. Not available in select areas. Channels vary by package & billing region. Device may need to be in billing region in order to view. Limits: Offers may not be available through all channels and in select areas. Programming subject to blackout restrictions Pricing, channels, features, and terms are subject to change & may be modified or discontinued at any time without notice. See directv.com/stream/ for details.

HBO Max: Access HBO Max through HBO Max app or hbomax.com with your DIRECTV log-in credentials. Compatible device or browser required. Use of HBO Max is subject to its own terms and conditions, see hbomax.com/terms-of-use for details. Programming and content subj. to change. Upon cancellation of your video service you may lose access to HBO Max. Limits: Access to one HBO Max account per DIRECTV account holder. May not be stackable w/other offers, credits or discounts. To learn more, visit directv.com/hbomax. Minimum 3G connection is required for viewing on mobile devices. HBO MAX is used under license.


DISH Important Terms and Conditions

Offer for new and qualifying former customers only.

Requires credit qualification and 2-year commitment. Upfront activation and/or receiver upgrade fees may apply based on credit qualification. Offer ends 4/12/23.

2-Year Commitment: Early termination fee of $20/mo. remaining applies if you cancel early.

Included in 3-year price guarantee at $79.99 advertised price: America's Top 120 programming package, local channels, HD service fees, and Hopper Duo for 1 TV.

Included in 3-year price guarantee for additional cost: Programming package upgrades ($94.99 for AT120+, $99.99 for AT200, $109.99 for AT250), monthly fees for upgraded or additional receivers ($5-$7 per additional TV, receivers with additional functionality may be $10-$15).

Regional Sports: RSN Surcharge up to $3/mo. applies to AT120+ and higher packages and varies based on location.

NOT included in 3-year price guarantee or advertised price (and subject to change):
Taxes & surcharges, add-on programming (including premium channels), DISH Protect, and transactional fees.

Premium Channels 3 Mos. Free: After 3 mos., you will be billed $30/mo. for Showtime®, STARZ® and DISH Movie Pack™ unless you call or go online to cancel.

Remote: The DISH Voice Remote with Google Assistant requires internet-connected Hopper, Joey or Wally device. Customer must press the Voice Remote button to activate the feature.

Other: All packages, programming, features, and functionality and all prices and fees not included in price guarantee are subject to change without notice. After 6 mos., if selected, you will be billed $10.99/mo. for DISH Protect Silver unless you call to cancel. After 3 years, then-current everyday prices for all services apply. For business customers, additional monthly fees may apply. Free standard professional installation only.

© 2022 DISH Network L.L.C. All rights reserved. SHOWTIME® is a registered trademark of Showtime Networks Inc., a CBS Company. STARZ® and related channels and service marks are property of Starz Entertainment, LLC.


©2022 Internet Service Partners. All Rights Reserved. The name CenturyLink and the pathways logo are trademarks of CenturyLink.