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New customers
  • Order internet & phone bundles
  • Get plan recommendations
  • Buy online now or order at
    1-855-528-1633
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Existing customers
  • Ask questions about your
     account
  • Move service to a new address
  • Add services to your account
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Frequently Asked Questions

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How do I start CenturyLink service?

To start CenturyLink service, order online now or call 1-855-528-1633 to place your order. As part of the ordering process, you’ll schedule a convenient date and time for installation, and a professional technician will come secure your connection and set up your router.

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What services does CenturyLink offer?

CenturyLink offers home internet services at speeds up to 100 Mbps or up to 940 Mbps, depending on availability, in addition to home phone service bundles that save you $10/mo.

Speed may not be available in your area.

CenturyLink also partners with DISH, DIRECTV, and DIRECTV STREAM so you can shop TV plans and buy new TV service in the same order as your CenturyLink Internet. Call 1-855-528-1633 to place your order or buy online now.

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Is CenturyLink available in my area?

It might be! Check availability and see packages in your area here. CenturyLink is expanding fiber services nationwide so even more people can experience the internet at triple-digit speeds.

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Can I bundle CenturyLink services?

Yes! Bundle CenturyLink® Internet and home phone services to expand your communications at home—and save $10/mo. while doing it.

CenturyLink also partners with TV providers DISH and DIRECTV so that you can shop and order TV plans from your CenturyLink cart.

Call 1-855-528-1633 now to bundle CenturyLink services and add a TV plan to your cart.

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Can I use my own modem and router with CenturyLink Internet?

You can, but be aware that CenturyLink does not test third-party routers on the CenturyLink network and can provide only limited support for these devices.

For best results, rent or purchase CenturyLink modems and routers. All pass testing on the CenturyLink network, come with full technical support, and include coverage under CenturyLink’s equipment replacement program.

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How fast is CenturyLink Internet?

CenturyLink Internet speeds run up to 100 Mbps in select areas and up to 940 Mbps in fiber areas. Both speeds offer enough internet bandwidth for daily tasks, with fiber areas supporting even more devices, users, and data-heavy activities such as gaming.

To find CenturyLink Internet speeds in your area, check availability here.

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Can I pay my CenturyLink bill online?

Yes! Sign in to your account here or use CenturyLink’s Quick Bill Pay tool now to submit payment.

Online payment not going through? You can also pay by phone. Just call the CenturyLink support phone number at 1-800-244-1111.

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