Need Help? Contact CenturyLink Customer Support

To make the most of your CenturyLink internet, you need a CenturyLink-compatible modem and router or modem/router combination. Customers can lease modems and routers from CenturyLink to get up-to-date equipment suited to your speed plan, home, and location.

Prefer to purchase your own equipment instead of paying a monthly leasing fee? Make sure you choose a CenturyLink-compatible modem. Many ZyXEL and Actiontec modems work with CenturyLink internet, but check the comprehensive list of CenturyLink-compatible equipment to ensure your modem both works with your internet plan and maximizes your speed.

If your web-enabled devices won’t connect to the internet, you can try a few quick fixes before calling or chatting customer service for help. Take the following steps:

• Unplug your modem, let it sit for at least sixty seconds, plug it back in, and wait for all the buttons on the front to light up before attempting to reconnect your device.
• Ensure the modem’s cables are plugged into the phone jack.
• If you bought your own equipment, make sure your modem is the right make and model for your speed plan.
• Make sure both your browser and your modem’s firmware are up to date.

Still experiencing problems? Call the CenturyLink customer service number: 1-877-348-9005.

CenturyLink offers multiple payment options so you can choose the easiest method for your household. The simplest way to pay is online, which you can do using CenturyLink Quick Bill Pay, the My CenturyLink app, or your My CenturyLink account. You can also set up automatic payments so you don’t have to worry about missing deadlines.

You can mail your payment to the CenturyLink bill pay address listed for your ZIP code. Prefer to pay over the phone? Call 1-800-244-1111 and enter your account number on the keypad or follow the instructions to speak with an agent.

Eliminate the hassle of paying bills manually and worrying about late fees. Sign up for AutoPay and choose how you'd like to pay: checking, savings, debit, or credit card. To sign up, visit your My CenturyLink account, press the My Bill button at the top of the page, and click on Enroll next to AutoPay on the Billing Preferences tab. If you prefer not to sign up online, print off the authorization forms and mail or fax them to the address or number listed on the page.